TENNESSEE WATER GARDENS Terms & Conditions, Sale of AZOO Products


Customer should acknowledge this terms & conditions before ordering from TENNESSEE WATER GARDENS.

Credit Card

All credit card charges will process on the day the customer’s order is being shipped. We accept VISA, MasterCard and American Express. TENNESSEE WATER GARDENS currently does not accept Discover.


All checks must be made payable to TENNESSEE WATER GARDENS. Orders will be shipped once check is received and cleared with the TENNESSEE WATER GARDENS accounting department. Bounced checks will incur a $35.00 fee that will be applied to the customer’s invoice. TENNESSEE WATER GARDENS will provide a revised invoice reflecting the additional fees and other applicable charges.

Net 30 Terms

TENNESSEE WATER GARDENS does not provide terms.

Special Orders

All special order items require a 50 percent down payment when ordered and the final 50 percent plus shipping fees, which will be processed the day of being shipped. Due to shipment scheduling, all special order items may take up to 5 months for delivery. TENNESSEE WATER GARDENS will notify buyers if more time is required.


All shipments to customers are via FedEx and FedEx International. TENNESSEE WATER GARDENS will consider other shipping carriers (UPS, USPS or DHL) for best estimate rate for all shipments to Alaska, Hawaii and Puerto Rico.


Please contact TENNESSEE WATER GARDENS for any damaged items within 7 days of received goods. TENNESSEE WATER GARDENS will replace and ship replacements to its customers at no cost when notified within the 7 days, which includes non-business days and holidays.

Return of Products

Undamaged products may be returned to TENNESSEE WATER GARDENS for credit only. Customer is responsible for all return shipping costs. A 15 percent restocking fee based on the returned items total will apply to the customer.


For questions regarding the Terms & Conditions please contact TENNESSEE WATER GARDENS.

1 (865) 588-2073
6410 Papermill Drive
Knoxville, TN 37919
Tennessee Water Gardens’ retail showroom is located at Aquarium in Knoxville, TN.

TENNESSEE WATER GARDENS reserves the right to modify the Terms & Conditions of Sale.

Copyright © TENNESSEE WATER GARDENS 2005-2020. All Rights Reserved.

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